Do You Know What ‘Swachhata App’ Is? If Not Then You Must Read This!

The Government of India is making efforts to keep the Nation clean and free from litter. Hence for the same, 3 years back, it started a campaign called the Swachh Bharat Abhiyan. Since the time of commencement of the campaign, the Govt. has taken major steps forward in keeping India clean.

One of the additions to the campaign is the Swachhata App.

What is Swachhata App?

The Swachhata App is an initiative of the Swachh Bharat Abhiyan in association with the Ministry of Housing and Urban Affairs (MoHUA). It is a 4^th generation complaint redressal mobile and web platform. It is available on Play Store for Android and App Store for iOS.

This solution is for all the 4041 towns and cities of India.

How to use the Swachhta App?

All you need to do is click a picture of the garbage dump or any other problem and upload it to the App. Also, the citizens can upload the complaints with or without photographs as well and share them with other citizens on the Application and comment on the work done.

The complaint would be marked on the right side of the complaint as Open, On the Job, Rejected, etc. This shows the status of the complaint so you know whether your complaint is addressed or not.

Once a citizen has posted a picture, it will automatically get forwarded to the concerned municipal authority. All urban local bodies have been mapped to this app. Problems like overflowing dustbins, garbage dumps and sweeping have to be done within 12 hours of lodging of a complaint. If there is no water supply or electricity in public toilets or there is a blockage, it will have to be fixed within 12 hours. A dead animal lying on the road will have to be removed within 48 hours.

Issues covered under the Swachhata App:

Garbage dump
Garbage vehicle not arrived
Dustbins not cleaned
Sweeping not done
Dead animals
Public toilet(s) cleaning
Public toilet(s) blockage
No water supply in public toilet(s)
No electricity in public toilet(s)

One new feature added is that now you can also vote upon any complaint relevant to you. You will get regular updates on the status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer. You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

Also, you can edit or delete your complaint as well. You can use photos from your phone’s Photo Gallery to upload on the Swachhata App.

It is indeed a transparent and accountable system of grievance redressal.